Returns & Refunds Policy

At crezyline.com, we are committed to providing a smooth and enjoyable shopping experience. We understand that sometimes an item may not meet your expectations, and you may wish to return or exchange it.

This Return & Refund Policy explains the conditions and process for returning or exchanging products purchased from our website.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please make sure that:

The item is in its original condition, unworn/unused, unwashed, and undamaged.

All tags, original packaging, and accessories are intact.

The return request is initiated within 14 days of receiving the item.

The product is not listed under our non-returnable items.

The item was purchased directly from crezyline.com (we cannot process returns for items bought from third-party sellers or other platforms).

If an item is returned to us in a condition that does not meet the criteria above, we may refuse the return or offer a partial refund at our discretion.

2. Non-Returnable Items

For hygiene, safety, or regulatory reasons, some items cannot be returned, including (but not limited to):

Personalized or customized products

Perishable goods

Gift cards

Hazardous materials, flammable liquids, or gases

If you are unsure whether a specific item is returnable, please contact our customer support team before making your purchase.

(If you have items on “final sale” or “clearance” that are non-returnable, يمكنك إضافة سطر مثل:
“Final sale or clearance items are not eligible for return or exchange.”)

3. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

Log in to your crezyline.com account.

Go to the “Returns” or “Order History” section.

Select the item you wish to return or exchange and follow the prompts.

Provide the required information and the reason for your return or exchange.

If you checked out as a guest or are unable to access your account, please contact us at info@crezyline.com
 for assistance.

4. Return Shipping

If you received a defective, damaged, or incorrect item, crezyline.com may cover the return shipping costs.

For other cases (such as change of mind, wrong size, or no longer wanting the item), the customer is responsible for the return shipping costs.

Shipping fees paid on the original order are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item sent).

Specific shipping and return details will be shown during the return process.

5. Refund Process

Once we receive and inspect your returned item:

We will notify you by email about the approval or rejection of your return.

If approved, your refund will be processed to your original method of payment.

Please allow up to 15 business days for the refund to appear in your account, depending on your bank or payment provider.

If your return is not approved (for example, if the item is damaged, used, or does not meet our return conditions), we may send the item back to you or offer a partial refund, at our discretion.

6. Damaged, Defective, or Wrong Items Received

If you receive a product that is damaged, defective, or not the item you ordered, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number

A brief description of the issue

Clear photos or videos showing the problem

Depending on the situation, we may:

Replace the item

Offer a refund

Provide another suitable solution

7. Missing Orders & Packages Marked as Delivered

If your tracking information shows that your package has been delivered, but you did not receive it:

Please first check with your household members, neighbors, building management, or local post office.

If the package is still not found, you must submit a claim directly to the shipping carrier.

You can also contact us at info@crezyline.com
, and we will do our best to assist you with the investigation.

If you experience any of the scenarios above, you must report the issue within 14 days of the delivery date shown on the tracking information. After this period, the order will be considered delivered and satisfactory.

8. Unclaimed or Returned Packages

If a package is returned to us because it was:

Not claimed

Refused by the recipient

Undeliverable due to an incorrect or incomplete address

Then:

The customer will be responsible for any reshipping fees if they wish to have the order sent again.

If a refund is issued, it may be processed minus the original shipping fees and any additional costs incurred due to the return.

9. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

📧 info@crezyline.com

Our customer support team is here to help and ensure that your experience with crezyline.com is positive and satisfying. قم بترجمته